How do I know if I won an order?
Once you bid on an order you will see bid accepted and then a timer counting down from 60 seconds After the 60 seconds you…
Archives: Support
Will I be rated negatively if I take the highest bid option?
NO! The bidding is to help keep the platform as fun and fair as possible.
What are bonus points?
Bonus points are what you accumulate when you bid the lower options and then win that auction. Bonus points can be used for free food…
Can I contact a customer about their delivery?
Yes! After collecting the food from the restaurant and selecting confirm pick up on the app, a CALL CUSTOMER button will appear on your dashboard…
What is the base pay?
Drivers will receive a guaranteed base pay of $5.50 plus tips. The base pay increases depending on mileage. For example, $7.50 for 7 miles or…
Support Email
If you are having trouble setting up your account, please email us at the link below. We respond daily to emails between the hours of…
Why haven’t I been receiving orders?
Most merchants require that drivers are vetted and verified. Make sure you have uploaded all necessary documents.
Can we access our data?
Yes! See Our Privacy Policy
Accepting your first delivery order
From your dashboard select • “Accept orders” button • How long you would like to drive Bidding On Orders as orders are routed to you…
Configuring your profile
If this is your first time visiting the Driver on Deck platform, we will need to gather a little more information about you prior to…